Return Policy

Exchanges and returns

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If you are not satisfied with your order, remember that you can return it within 15 days of receiving it, as long as the packaging is not broken. Returns are not accepted for products that show signs of having already been used.

The cost of transport will only be refunded in the event of errors for which the seller is responsible and never because of the buyer’s wishes or preferences.

In all other cases, we will refund the full amount of the item, with the exception of shipping or other fees.

The procedure to follow is:

  1. Fill in the form: click here
  2. Please email geral.poolsandmore@gmail.com if you wish to return it.
  3. A reference will be assigned to the return and sent by e-mail with the following instructions and before consolidating the return.

Only after you have been contacted should you send it to the address indicated in the reply e-mail.

We do not accept returns that have not followed the previous procedure and been assigned a return number.

Finally, place the product in protective packaging so that it is in perfect condition and shows no signs of having been tampered with.